FAQ
Everything you need to know about Rug Opera blankets, bags, orders, delivery, care and returns.
About Rug Opera
Why is it called RUG OPERA?
Rug Opera is inspired by the bold, expressive and artistic form of opera. We create artistic, highly versatile blankets and bags for people who enjoy life through self-expression, art and play — anywhere and anytime.
Who designs Rug Opera collections?
Our collections are designed by artists including Kai Owens from Brisbane, Australia, and Blandine Pannequin from France.
Which artists and artworks are featured in Rug Opera collections?
We celebrate renowned artists and their timeless artwork from around the world, including William Morris, Keith Haring, Maud Lewis, Vincent van Gogh and Katsushika Hokusai.
Products & Materials
What are Rug Opera blankets made from?
Rug Opera blankets are masterfully woven from recycled cotton.
What sizes are Rug Opera blankets available in?
Our blankets are available in two sizes:
- Large: 220 × 160 cm
- Small: 160 × 130 cm
What sizes are Rug Opera bags available in?
Our bags are available in two formats:
- Landscape: 45 × 45 cm
- Portrait: 45 × 40 cm
Where can I use my Rug Opera blanket?
Our blankets are designed to be versatile and can be used both indoors and outdoors.
Indoors, they can be used as wall art or tapestries, on sofas, as lounge rugs, for home décor, in bedrooms, on beds and floors, and in children’s play areas.
Outdoors, they are suitable for beaches, picnics, camping, travel, van life and other outdoor adventures.
Care & Washing
How do I wash and care for my Rug Opera blanket?
Rug Opera blankets are machine washable.
For best results:
- Machine wash on a cold, delicate cycle.
- Spot clean when possible.
- Do not use fabric softener.
- Hang to dry.
Orders
How can I track my order?
Your order confirmation, order status, shipping information and tracking number will be sent to the email address provided when you place your order.
Can I change or cancel my order?
Please contact us as soon as possible at contact@rugopera.com.au. We’ll check whether your order can still be changed or cancelled.
Please note that processing times may vary during high-volume periods or promotional events.
Shipping & Delivery
How much does shipping cost within Australia?
- Free shipping on orders $200 and over
- $9.99 flat rate for orders under $200
- $15 Express Shipping
How long does Australian shipping take?
- Standard delivery generally takes 3–7 business days via Australia Post.
- Express delivery generally takes 2–4 business days via Australia Post.
Does Rug Opera ship internationally?
Yes. Rug Opera ships internationally.
How much does international shipping cost?
International shipping rates vary by destination:
- New Zealand: from $19 AUD
- Canada & USA: from $27–55 CAD / $21–39 USD
- UK: from £19–35 GBP
- Europe: from €26–41 EUR
- Asia Pacific: from $15–27 AUD
- Rest of World: shipping fees are calculated at checkout.
How long does international delivery take?
Estimated international delivery times are:
- New Zealand: 4–7 business days
- Canada & USA: 7–12 business days
- UK: 5–12 business days
- Europe: 5–12 business days
- Asia Pacific: 5–12 business days
- Rest of World: 7–14 business days
Delivery times may be affected by customs clearance or incomplete shipping information.
How long does it take to process my order before shipping?
Please allow 1–2 business days for order processing and dispatch.
Processing time is separate from the shipping transit time.
For specific shipping requests, please contact us at contact@rugopera.com.au.
Returns Policy
What is Rug Opera’s return policy?
Enjoy a 30-day, risk-free return and exchange policy on all eligible orders.
We accept returns for a refund or store credit if the item meets the following criteria:
- The item is defective, damaged, or incorrect.
- The item is unused, unwashed, and in its original packaging.
- The item is not soiled or otherwise damaged.
- The item was not purchased at a final sale price.
- The return is initiated within 30 days of delivery.
How do I return an item?
To initiate a return:
- Email contact@rugopera.com.au with your order number and reason for the return.
- Download and complete the Returns Form and include it with your package.
- Send the item using a trackable shipping method.
Rug Opera is not responsible for return shipments that are lost or damaged in transit.
Who pays for return shipping?
For faulty or incorrect items, Rug Opera covers return shipping costs. Please use standard shipping; if Express shipping is used, reimbursement is capped at the standard shipping rate.
For change-of-mind returns, return shipping costs are the customer’s responsibility.
Is there a restocking fee for returns?
A 10% restocking fee applies to eligible non-faulty, change-of-mind returns.
The fee is waived if you choose an exchange or store credit.
Some returns may also be subject to additional handling fees. If applicable, these fees will be communicated for approval before the return is finalised.
Which items cannot be returned?
We cannot accept returns for:
- Sale items
- Final sale items
- Gift cards
Exchanges Policy
How do I exchange an item?
For a standard exchange:
- Contact us within 14 days of delivery at contact@rugopera.com.au with your order number and reason for the exchange.
- Wait for our team to authorise your exchange request.
- Once authorised, return the item so that it arrives within 30 days of the original delivery date.
- Email us your return tracking number.
Returns sent without prior authorisation or received outside the 30-day window cannot be processed.
How can I get my replacement item faster?
If you need your replacement immediately, you can place a new order for the desired item while simultaneously initiating a return for your original purchase.
We will process the refund for the original item once it arrives at our warehouse and is approved.
Refund Policy & Processing Times
How long will it take to get my refund?
Once your return is received and inspected by our warehouse team, we will notify you of the approval status.
If approved, your refund or store credit will be processed within 3 business days.- Credit Card & PayPal: Depending on your financial institution, please allow 2–10 business days for the funds to reflect in your account.
- Afterpay: Your refund will be applied directly to the final instalment of your order.
How will my refund be issued?
- Approved refunds are issued to your original form of payment.
- If you selected store credit during the return process, a digital credit will be issued to your account instead.
Are shipping costs refundable?
Shipping Costs: Original and return shipping costs are non-refundable, and will be deducted from your total refund amount, except in cases where the item is found to be faulty or incorrect.
Still need help?
Have a question that isn’t answered here?
Contact the Rug Opera team at contact@rugopera.com.au.